Recently I got married here in Las Vegas. Everything was going smoothly, appointments were met and we were about to have our dream wedding without a hitch, or so we thought. I am three days out from our wedding and I receive a phone call from the director of the wedding venue we had chosen. She called to tell me that their facility (our venue for our reception) had been closed down by the Food and Health Administration due to a recent party getting food poisoning and some other health code violations. I was devastated because, I had booked this venue (my dream venue) 9 months in advance. At this point I was sure that the wedding I had longed for was no longer possible but I sucked it up and moved forward.
On the day of the wedding I was slightly apprehensive but all of my anxieties and worries disappeared that day. I was pleasantly surprised by the staff and they went above and beyond all of my expectations to where I had forgotten about the change of venue and all the stress that came with it. There was one person who stood out among the rest and that was our DJ. I had no expectations of the DJ but he treated me like a princess and made sure that there was nothing for me to worry about except for enjoying my day. He went above and beyond by bringing me drinks, asking if there were any special people I would like to recognize. He even included all of my friends and family in our reception by announcing my husband’s five year old niece’s birthday. It was his personal service that made my wedding reception so memorable. Like many brides we spent an arm and a leg on our wedding but having superior service made it completely worth it. “Customer relationships and value are especially important in today’s tough economic times, when more frugal consumers are cutting back and spending more carefully.” (Marketing: An Introduction, pg 4) Although I do not plan on getting married again, I will continue to recommend him to any and all of my friends with upcoming weddings.
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